YouTube addresses subscription controversies on-camera in new video

The whole YouTube community has been abuzz with reports that YouTube has been unsubscribing users from their favorite channels, and that the subscription feed hasn’t been showing every channel a user is subscribed to.

In a first for the company, YouTube put out a Q&A featuring real employees: an interview between YouTube’s Zindzi McCormick, the Subscriptions Product Manager, and Renato Verdugo, a UX Researcher.

“As a product manager, I work on developing new features for YouTube,” said McCormick. “Our whole job is to work on developing features for subs.”

The video is largely a reiteration of YouTube’s previous statement on subscription issues, which asked for users who were seemingly affected to submit feedback.

“YouTube doesn’t unsubscribe people from channels,” reports McCormick. “We’ve actually looked at over a hundred individual cases and so far we haven’t been able to find any underlying glitch.”

The video was also used to remind users of how closed and spam accounts affect subscriber numbers. Closed accounts do not count towards subscriber counts; if an account is closed, it will be removed from a user’s total sub count. The number of closed accounts that have effectively been unsubscribed from you can be seen in YouTube Analytics. Spam channels work a bit differently: if a user was suspected of being a bot, their subscription wouldn’t count towards your total subscriber number, but they would continue to be subscribed. This means that they would continue to receive your videos in sub feeds and receive push notifications if enabled.

As far as subscriber feeds are concerned, YouTube reports no issue there, either.

“Every video that a creator uploads will show up in the subs feed for all of their subscribers by default,” said McCormick. On average, it takes 30 seconds from the time a creator hits publish to the time every subscriber has that video in their feed.

Any user that is experiencing issues with subscriptions is encouraged to to send a detailed report using the “Send feedback” link in YouTube’s footer.

The greater YouTube community isn’t satisfied with this response; many creators have taken to Twitter to voice their discontent.

24 hours after YouTube’s video was published, it has a 95% dislike ratio, with 600 likes and 11,000 dislikes.